FAQ’s
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Our at-home finger prick tests are highly accurate when instructions are followed correctly. They are developed and validated against standard venous laboratory tests.
Some tests require fasting. Do not eat or drink anything except water for 8 hours before such tests. Check your test instructions for specific requirements.
Fill the collection device to the line indicated. If using a card, ensure the blood completely fills the circle.
The finger prick is quick and may feel like a small pinch. Most people find it only mildly uncomfortable.
Place your sample in the transparent bag, then into the pre-paid return bag provided. Mail it as soon as possible after collection.
Typically, you will receive your results via email or our secure portal within 2-5 business days after the lab receives your sample.
Make sure your hands are warm. If blood flow stops, wipe your finger with a warm cloth and try squeezing your finger again or use the second lancet.
The risks are minimal but include slight pain or bruising at the prick site, and rarely, infection.
Please consult with a healthcare professional before using our tests on minors.
If your sample is insufficient or damaged, we will send you a new kit free of charge.
Yes, your results are confidential and will only be shared with you unless you give consent to share with others, such as your doctor.
Yes, you can cancel your order within a certain timeframe. Please refer to our cancellation policy on the website.
We occasionally offer promotional discounts. Please subscribe to our newsletter for updates.
No, a doctor’s prescription is not required to order our tests. They are designed to be accessible directly to you as part of proactive health management.
If you have a blood clotting disorder or are on blood thinners, consult with your healthcare provider before using our finger prick tests.
Yes, you can purchase tests for someone else. Ensure that the individual’s details are correctly entered if different from the purchaser’s.
We recommend discussing your results with a healthcare provider who can provide you with guidance and, if necessary, a treatment plan based on your results.
Store your kit at room temperature, away from direct sunlight and moisture, until you are ready to use it.
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